Returns & Exchanges

  • Returning / Exchanging product is easy! Just follow the steps below and we will take care of the rest!

    Return or Exchange at any U.S. Zumiez Store

    Find A Zumiez Store

    - OR -

    Mail Your Items Back to Us

    Looking for a product exchage? We often sell out fast. The best method to ensure you receive exactly what you want is to order the new item now through Zumiez.com and let us worry about the exchange afterwards!

    After ordering your new item, follow the steps below and we will credit your account for the exchanged item, including shipping paid on the new order (Economy or Standard shipping only), making sure to honor any discounts received on your original purchase. You may also have us process the entire exchange for you by writing in the desired item on our exchange form (below), however be aware product sells out fast and exact replacements are not always possible.

    Fill out the Returns / Exchanges Form. Make sure to include this completed form within your box! Pack up your undesired items. Any unmarked box will do.Purchase postage and mail your items to "Zumiez, Inc., ATTN: Returns, 1346 Railroad St., Corona, CA 92882-1840"Check your email for a tracking number. Zumiez will process your return and email you when it's complete.

    Questions? The Zumiez Customer Care Team is here to help.

  • Zumiez Return Policy

    All returns (refunds or exchanges) must be accompanied by the original receipt and may be returned to any Zumiez location within the same country they were purchased. All merchandise (including all skate & snowboard related items) must be returned in its original, unused, packaged & resalable condition, except for manufacturer defects (refer to manufacturer warranties).

    After 30 Days

    • All merchandise returned after 30 days from the original date of purchase will receive a gift card for the full purchase price on the receipt.
    • All snowboard related merchandise must be returned or exchanged within 30 days from the original date of purchase, after which all sales are final.

    After 90 Days

    • After 90 days, all merchandise returned will receive a gift card credit for current retail or lowest promotional price.

    No Receipt

    • All returns (refunds or exchanges) without a receipt will receive a gift card credit for current retail or lowest promotional price.

    Ways to Receive Your Refund

    All refunds are processed to the original form of payment. Check below for specific circumstances:

    • ATM AND DEBIT CARD purchases may receive cash refunds in-store only.
    • CREDIT CARD refunds may only be credited to the original credit card. If the original credit card is not an option, a gift card will be provided.
    • PAYPAL purchases returned in-store can only be refunded by gift card, for a refund to your PayPal account please mail in your order.
    • GIFT CARD refunds greater than $10 can only be refunded by gift card.
    • IN STORE PURCHASES mailed to the returns center can only be refunded by gift card, if you would like credit in the original form of payment please bring your return to a Zumiez store.
  • Warranties vary from brand to brand. If you have any questions or concerns regarding a suspected defect, we're happy to help. Email help@zumiez.com or call 877-828-6292 to reach our Customer Care Team.

    Dakine

    Dakine products that are suspected to have a manufacturers defect can be brought to any Zumiez store in the country in which they were purchased for evaluation. Please see the text of the warranty below:

    Limited Lifetime Warranty: Dakine offers a Limited Lifetime Warranty against manufacturing defects. Dakine will repair or replace, at its discretion any products found to be defective within the scope of normal and appropriate utilization and are within the Limited Lifetime Warranty covenants which exclude normal wear. Claims should be presented at the point of initial purchase with proper documentation to validate claims thereunder.

    Nixon

    Nixon offers a limited warranty of defects in materials and workmanship for a period of two (2) years after original purchase from an authorized Nixon dealer. Please register your watch with Nixon and retain your original purchase receipt. Repairs and Replacements under the Nixon warranty are arranged with Nixon.

    For more information and to contact Nixon about an issue with a watch, please see http://www.nixon.com/us/en/support/warranty-watches.html.

    Beats by Dre

    Beats offers a warranty that defects in materials and workmanship for a period of one year from the date of original retail purchase. Repairs and replacements under the Beats warranty are arranged with Beats.

    For more information or to contact Beats about an issue, please see http://ca.beatsbydre.com/en/support#product-help.

    Other Brands

    Customer Care or your local Zumiez store is happy to help with any suspected defects.